How long does delivery take?
Orders are usually processed within 24–48 hours. Delivery time may vary depending on your location, but most orders are delivered within 3–7 business days.
Do you offer nationwide shipping?
Yes, we offer pan-India shipping so customers across the country can enjoy Cocofina Sugar.
How can I track my order?
Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this tracking number to check the delivery status.
What are the shipping charges?
Shipping charges may vary depending on your location and order value. In some cases, we offer free shipping on selected orders or promotions.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact our customer support within 24–48 hours of delivery. Kindly share photos of the damaged product and packaging so we can quickly assist you with a replacement or refund.
Can I cancel my order after placing it?
Yes, orders can be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.
What if I receive the wrong product?
If you receive an incorrect item, please contact our support team immediately. We will arrange a replacement or refund after verifying the issue.
How do I raise a complaint about my order?
You can raise a complaint by contacting us through our Contact Us page, email, or customer support number. Our team will review your request and respond as soon as possible.
What if my order is delayed?
Sometimes delays may happen due to weather conditions, logistics issues, or high order volume. If your order is delayed, please contact our support team for assistance.
How can I contact customer support?
You can reach our support team through email, phone, or the contact form on our website. We aim to respond to all queries within 24 hours.