Refund & Return Policy | Cocofina
Learn about the refund and return policy of Cocofina Coconut Sugar. Find details on product returns, refunds, damaged items, and order support.
Return Eligibility
If you receive a damaged or defective product, you may request a return or replacement within 48 hours of receiving the product.
Return Process
To initiate a return request, please contact our customer support team with your order details and clear photos of the product showing the issue.
Refund Processing
Once the returned product is inspected and approved, the refund will be processed through the original payment method. Refunds may take 5–7 business days to reflect in your account.
Replacement
In case of damaged or incorrect items, we may offer a replacement instead of a refund depending on product availability.
Non-Returnable Items
Products that have been opened, used, or damaged after delivery may not be eligible for return or refund.
Last Updated: March 2026